Green Light ‘On,’ but Hub INACTIVE

General Discussion
1

Hi Guys,
Today my Smartthings stopped working.
The green light is on steady, which means connected to the servers
My Hub was showing as INACTIVE under Groovy
Shows OFFLINE on the App
I have

  • Rebooted the router
  • Rebooted the hub
  • Removed batteries and off power for 15 minutes
  • Reboot hub via reset switch (short press)
  • Changed network cable from router to hub
  • Plugged into different port of the router

Now when I log into Groovy, says I have no hubs!!

Not sure what to do now to resolve the issue

Any ideas??

2

If you haven’t already, you should contact smartthings support.
https://support.smartthings.com/

3

Would you believe. After being offline for 12 hours, I jump on chat, and now all ok without support doing anything!!

4

Yes. The holiday gremlins have arrived.

1 Like