Hub Firmware Release Notes - 19.19


#21

My hub has been offline for over an hour after the update that is only supposed to inconvenience most users for a minute!:disappointed:


(Nick Stevens) #22

I apologize for the inconvenience - we’ll be reaching out to both of you to get more details and get this sorted.


(Marcaugust) #23

Same thing here my Hub in CA is offline after update
,
2017-12-04 8:39:13.182 AM PST
2 hours ago HUB hubStatus disconnected Your SmartThings Hub at 4151 is now disconnected. Please check your internet connection.
2017-12-04 8:39:09.619 AM PST
2 hours ago HUB hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F hub updater action: notify, s… hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F
2017-12-04 8:38:38.737 AM PST
2 hours ago HUB ping ping ping
2017-12-04 8:38:07.633 AM PST
2 hours ago HUB hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F hub updater action: notify, s… hub updater action: notify, status: SUC


(Marcaugust) #24

Just a follow-up. Hub now online. Required hard reboot. Reset alone or network disconnect/reconnect did not do the trick


(Daniel Pena) #25

My hub is still offline also.


(PPO16) #26

Updated 19.19 this morning and as usually, lost something: today seems limited to one multipurpose sensor, offline for now more than 1h. Being out of town, I just have to hope no one breaks in today


(Ron S) #27

The same thing happened to mine during the previous update. The hub was showing orange light. I took a chance and rebooted the hub and everything started working fine.

Disclaimer: May be I was just lucky. Make sure you leave it alone till support gets back to you.


#28

My hub is dead and it’s blinking blue.


(Nick Stevens) #29

Flashing blue indicates that the Hub is not able to get a network link. You can try disconnecting and reconnecting the network cable, and if that doesn’t help, power cycle the Hub.


#30

Don’t do this yet. Wait for support, but one of the ST staff had done this:

Just letting you know that I don’t think you are dead (bricked).

Edit: Or wait for @nastevens :slightly_smiling_face:


#31

Trying multiple times already. Unable to ping the hub.


(Nick Stevens) #32

If your Hub has batteries, you will also need to pop those out to do a power cycle.


#33

I don’t have batteries in my hub.


(Paul Osborne) #34

Please try rebooting your router. We have seen an issue like this sporadically and this typically resolves the problem. Feel free to PM @nastevens and I with additional details about your network setup assuming this works.


#35

Paul, I have a solid red light and have been offline for about 2 hours. Are you saying I am safe to try resetting it? I really want to avoid losing all of my config and/or toasting my hub. Thanks,
Steve


#36

For whatever reason, my hub is still showing version 000.016.00014. I’ve received emails over the past 6 months or so after every firmware update stating that it completed successfully. I’ve hard rebooted the hub numerous times, but no luck and I do not have batteries in it. Thoughts?


(jkp) #37

Contact ST support. There was someone recently who had the same issue.


(Nick Stevens) #38

Please reach out to support@smartthings.com and mention that you have a Rev D Hub. Long story short, Rev D Hubs were development hardware that went out to testers and were supposed to be returned/replaced. But every once in a while one pops up… seems you’re today’s lucky winner.


#39

Got it. I was never told/asked to return it. In fact, I was told I could keep it. :wink:


#40

Is this deja vu to April?

Red is not good.