So, I dove into home automation and Smart Things a few weeks ago. I have a v2 hub, a Hue hub (v2), and a dozen or so z-wave devices (mostly GE dimmer switches). I’ve found some great tips on this forum (the tips about excluding switches to help get them paired were very helpful).
When my hub is connected, everything works perfectly. We can shout things at Alexa and the house responds. Lights, thermostats, TV remotes…everything responds and seems like something out of a sci-fi movie where a computer responds to your every whim.
But right now, I’m finding myself a bit frustrated with Smart Things.
For the third time in the last week, my hub is reporting as offline. Each time, it is exactly the same. My internet is fine (every other device in the house connects just fine). My hub has a green light. My app (and the developer portal page) show my hub as offline.
I’ve contacted Smart Things support. The first time, they got my hub online, but it went offline again a couple hours later. The next time, they mentioned something related to the ‘connecting to multiple servers’ issue I’ve seen brought up here, they pushed an update, and the hub started working.
However, this latest outage is going on several hours, and whatever they are trying isn’t working. My hub shows connected (green light), but they can’t send anything to the hub. If it isn’t actually connected, why is the hub showing that it is connected? (Seems like a design flaw). And why is there no way to connect locally to get any status/log/error info?
My wife has been surprisingly supportive of all this, but I think if the ‘fancy stuff’ (voice commands through Alexa, remotes, presence detection, etc) don’t start working again soon, she’s going to change her mind.
Is going offline multiple times per week normal? Are there specific things on my network that might be causing this?
I can’t believe that these kinds of problems are common, or Smart Things would have a very bad rep. (They seem to get great reviews, so these sorts of problems must be isolated to an unlucky few.)
I guess I don’t really have a question (aside from ‘what can I try?’)…just needed to vent to in a forum where I expect at least a few people share my pain.
I really hope this is something specific that can be sorted out, otherwise I’ve spent $$$ for nothing.