Hub can't find Samsung Smart Outlet


(Michael Roe) #1

Followed the set up instructions to the letter, but the hub still can’t find the Samsung Smart Outlet that came with the kit. Is there anything else I can try. Sure would be nice if there was a tech support phone number to call.


#2

I’d just perform the generic “Connect New Device” and not specify the device. Also, have you reset the outlet, just to be safe?


#3

There’s no phone number, but you can send an email and they will help you. Support@smartthings.com


(sidjohn1) #4

Start here
https://support.smartthings.com/hc/en-us/articles/201084854-SmartPower-Outlet
Continue here