Hub can't enter paring mode

[dallemnn (Daniel Hede)]

Hi

[HUB v3 cant enter parring mode]

Have anyone experienced to not get the Smartthing hub v3 into parring mode (front LED blinking) when using the add device option Scan Nearby. When using the Scan Nearby option the hub will never enter parring mode and will never find any device. And I can see that because the front LED will never start blinking. It’s have nothing to do with the devices that I try to connect.

The only way I can get the hub in paring mode it to choose a device type or a brand to start the parring mode. Luckily the Edge Driver can be changed afterwards for the appropriate device that I have connected. But is very annoying for all the products that isn’t direct integration.

I have tried unplugging the power for a hour and reconnect it again. No luck.
Rebooted SmartThings App and iPhone. No luck.
Looked in the IDE logs for the HUB, nothing interesting.

I’m not sure when this issue started.

Devices in question: Hue Motion Sensor, Aqara Motion sensor, Aqare Humidity/Temperature sensor.

[JDRoberts]

Are you by any chance using an iOS 16 device? If so, it’s an issue several people have reported.

See the following discussion:

SmartThings CLI: LAN driver logs disappeared (hub discovery not triggering)

Sometime between yesterday and today, I’ve lost the ability to get logs when running smartthings edge:drivers:logcat when filtering by my Edge driver. If I let it show “all” I do see a bunch of activity, but my LAN driver is silent, even when I scan for local devices on the mobile app. Stuff I’ve tried: Opening a new terminal Re-publishing the driver with smartthings edge:drivers:package -I (no changes have been made to it over the last couple days that I remember) Restarting my hub Still nothing. Is there anything else that could be causing it to just stall here?

The workaround for now is to use an Android device for the add. Once it’s on your network, you can go back to using the iPhone. Or, as you noted, you may be able to start the scan from the brand and have it add that way.

Comment from a staff member

SmartThings CLI: LAN driver logs disappeared (hub discovery not triggering)

Update: The team is handling this as a critical issue due to the high impact. Some of the internal staff are following the progress closely, so, don’t worry about this not being considered important. As soon as we get more info, we’ll let you know. For those that have issues adding Zigbee/Z-Wave devices using “Scan nearby”: If your device’s brand appears in the devices catalog, you can select this option. It seems it is not bound to the brand, so, any similar option found in the catalog should help you. As the Edge connection is done by default, it won’t be paired with the DTH unless there isn’t a matching driver installed in your Hub or the default channel. In the case of Z-Wave, the option of “Generic Z-Wave” in the tab “By device type” will help you trigger the discovery proces…

[dallemnn (Daniel Hede)]

Thanks @JDRoberts !
Yes I’m using IOS16 the forum that you linked to is exactly the symptoms that I have.
Thanks for the clarification.
Awaiting a proper fix.

Kind regards Daniel.