Pretty much what the title says. I opened up my app to turn off some lights only to find that my hub and any non-wifi connected devices were gone. I popped into https://graph-na02-useast1.api.smartthings.com/login/auth to see if I could reboot the hub from there but the hub and devices were missing …

first thing I would try… while you probably know na02 is your default SHARD… try logging in at https://account.smartthings.com to check there unless that is where you initially logged in

Logged in at account.smartthings.com and shows the same - no hub, most other devices gone.

Hah! Looks like zero locations… Ugh.

My devices are gone too! My hub model number is STH-ETH-001

[image] shneusk: My hub model number is STH-ETH-001 That is the v1 version of the hub. It was shut down on June 30, 2021. [image] Hub retirements (2021) V1, Nvidia Link, ADT Connected Things SmartThings is ending support for the V1 and Link for NVIDIA SHIELD in Jun…

I’m an idiot. Yes. V1 hub, so i guess it’s just a paperweight now :-/

If it makes you feel any better I spent a ton of time trying to troubleshoot my hub too… So frustrating. I’m also in Canada and can’t seem to find a replacement hub that works with SmartThings in stock anywhere.

ugh! thanks so much for this. too bad I can’t find the new hub for sale anywhere. guess I’ll try a latest-gen Echo that can do zigbee and lose smartthings :cry:

Hub and non-wifi devices disappeared

Devices & Integrations

jkp July 1, 2021, 1:39pm 9

That is the v1 version of the hub. It was shut down on June 30, 2021.

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Hub and non-wifi devices disappeared

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