I can’t delete a ADT door sensor from my ADT ST Hub. I was able to deleted the sensor on my phone app but it still shows up on the ADT Hub. The Hub says it lost supervision of the sensor and I must bypass it every time I arm it. The problem is if I’m away using the phone app there’s no way to bypass the disable sensor. So I can’t arm the system!???
Does anyone know how to delete the sensor from the ADT Hub?
Already tried the following:
- Reboot using Groovy.
- Reset by removing battery from Hub.
- “Secure Mode” on.
- Reinstalling sensor. (won’t reinstall)
- Called SmartThings support line was told problem would be escalated (never called me back).