How do I update network settings for SmartThingsHub v3

Devices & Integrations
1

I need to update the wifi network that my Hub v3 connects to, but can’t find that option. Any ideas? Do I need to force a firmware update to get that option? How do i do that?

Screenshot_20230212-100512_SmartThings
Screenshot_20230212-100512_SmartThings1080×2280 101 KB

Screenshot_20230212-100432_SmartThings
Screenshot_20230212-100432_SmartThings1080×2280 169 KB

2

I guess the answer is still the reset procedure

3

You can try these steps.

  1. Disconnect power to your Smart Home Hub and wait for your hub to go “Offline”.
  2. If you previously had your Smart Home Hub connected to Ethernet, make sure that you have the ethernet cable disconnected now.
  3. Open SmartThings app
  4. Locate the Hub in your SmartThings device list, if it isn’t listed “Offline” yet, wait for your hub to go offline.
  5. Tap on the Hub tile to open up your hubs page.
  6. Tap on More Options (3 dot icon) at the top right.
  7. Tap on “Information”.
  8. Tap on “Update WiFi information”.
  9. Connect your Smart Home hub to power.
  • Regardless of the LED state at this point (blinking blue, solid blue, or other LED colors, push forward with step 10 (next step).
  1. Press and hold the RESET button on the back of your hub, when the LED lights up yellow, release the reset button.
  2. Follow the on-screen instructions to set up your WiFi.
  • Scan the QR Code / or manually input the SN code. (Both the QR Code or SN code are located under the hub).
  • Press “Connect”
  • Select your WiFi and enter its password.

From
g.
Setup with Wired/Ethernet connection but want WiFi

4

Are you saying the “Update Wifi Information” link is only available if the hub is offline? You can see from my screenshot that there is no such link (but it was currently online).

5

That is what Aeotec support is saying. I have not tried it as I don’t have your problem.

6

Correct, strangely it has to be offline first.

7

Thanks, guys. While I did not go down this path, I was able to confirm that it was not connected to the wifi router that I was trying to retire. I powered down my old mesh router, and the Hub is luckily still connected. Thanks guys.

1 Like
8

Thank you! this worked for me - Sept 19th 2023

9

Do you need also to push reset button you do not full reset? keep your device pair?

10

There are two resets that are performed in the same manner:

  • unplug the power cord but leave ethernet plugged in
  • Remove the batteries if using a V2 hub
  • Insert a pin in the reset slot on the back of the hub
  • While continuing to press the pin in the reset slot, insert the power cord
  • For a soft reset that only clears the network settings of the hub - release the pin from the reset slot when you see the flashing yellow led on the front of the hub.
  • For a hard reset (factory reset) that wipes out all settings and any devices on the hub, continue pressing the pin until you see the solid yellow led on the front of the hub for 3 seconds. The solid yellow led is about 30 seconds after the flashing yellow started.
  • Wait about 10 minutes until it contacts ST servers and downloads any needed firmware (if needed)
  • Add hub to ST app within 30 minutes to avoid the timeout or else you need to repeat

After posting I noticed your post is not related to the topic of this thread which is managing the wifi network on the V3/Aeotec hubs which is not the same as a reset.

11

thanks i change my wifi network thank you