I have three Honeywell/Resideo Wi-Fi Thermostants. I have had them connected to my ST app for years (Pixel 6 Android phone). There are two Honeywell apps, Total Connect Comfort, the old one, and Honeywell Home, the new Resideo. For years, I’ve been connected to ST through the TCC app. Whenever I try to connect my thermostats in ST using the newer app it never finds any thermostats (even though that’s the separate app I use to control them). The ST updated in the last day or two. My thermostats were disconnected in Linked Services. I reconnected using the TCC app. However, I thought that I’d try the new Honeywell Home linked service so I disconnected the TCC app. When I did, it disappeared as an option. How can I get it back? The Honeywell Home option is still there, but it can’t find my Thermostats. Suggestions? Thanks.
OMG, that’s it! I never thought of that. I have them all back. I just added TCC rather than deleting all links, but now that I know how to fix it, I might delete all links and try Honeywell Home since that’s the newer app (although the actual separate app I have is named Resideo). THANK YOU!
I’ve also got three Honeywell WiFi thermostats, the Vision 8000 model.
Same thing with the two apps and two different integrations to SmartThings. I use the newer Resideo app but the thermostats are accessed thru that app connecting to the TCC service. Only the Honeywell Home Total Total Connect Comfort integration to SmartThings works to bring the thermostats into SmartThings.
Glad I stumbled on this thread I have a Honeywell Wi-Fi thermostat that until today was not connected to SmartThings. Thanks rcbjr2 for posting your questions.
Going to jump in here for clarification, as my question relates.
I presently have a couple Honeywell RedLink thermostats that use the Honeywell TCC app. I have them linked to SmartThings, principally so that I can query the thermostats through SmartThings for a SharpTools dashboard.
I am adding another location where the builder has proposed Honeywell T6 Pro WIFi thermostats, that according to my research use the Honeywell Resideo app. I’d like to be able to link these thermostats as well, again for the purpose of querying for a dashboard. It’s not clear to me if I can use these thermostats with the Resideo app and link them, or if I need to connect the T6s to the TCC app, or ???
Thanks!
@HalD
My answer is partly a guess. However, I have used both the Resideo app and the TCC app to adjust my thermostats manually using my phone. Although the TCC app has supposedly been retired, it was (and maybe still is) available on the Play Store for download (along with the Resideo app) (I have an Android phone). In a sense, though, it’s irrelevant which app you use to control the thermostats manually. When you want to link them to SmartThings, after installing them and connecting to them to the Resideo app on your phone, you then add a Device in SmartThings and search for Partner Devices. Scroll down the list and you’ll see two Honeywell options: Honeywell Home and Honeywell Home Total Connect Comfort. The only “link” that works for me is to select the Honeywell Home TCC option. I have tried connecting Honeywell Home to my SmartThings app and it can never find my thermostats. However, your devices are newer, so maybe Honeywell Home will work. I have been advised, maybe in older messages in this thread, that only the Honeywell Home TCC link/device works. If things don’t work, you can delete the links and start over (as mentioned above when I first started this chain). Good luck.
I have a Honeywell T5 WiFi thermostat and use the Honeywell Home (Resideo) App and it links just fine with SmartThings.
The only problem is that the room temperature only updates a few times a day in ST. So I run a refresh Rule every 5 min. in SharpTools to keep it updated.
Thanks. It’s the same with TCC. I have a SharpTools rule running to refresh it as well.
I also run a refresh rule in SharpTools so I can check to see if someone turned the AC on too high so SharpTools can cut it back down. 
My recollection is that the Resideo app was called “Honeywell Home” to begin with.
As others have mentioned, there is a Honeywell Home cloud service you can link which I believe will let you control the newer thermostats.
I’m linked the other direction from what you’re asking. Thermostats connected to TCC. Honey Home/Resideo service also linked to TCC so I can use the cleaner interface provided by the Resideo app. If I add the Honeywell Home service to SmartThings it does not show the TCC thermostats. At least it didn’t the last time I tried.
Will echo others about the refresh problem and the need to use something other than the SmartThings app to refresh on a reasonable frequency.
Well here’s a first. I can control my Honeywell TCC thermostat via SmartThings right now but not via either of the Honeywell apps.
Both the Resideo app and TCC app have been failing off and on for maybe 10 days. TCC gives an authentication error, Resideo gets into a weird error page.
Cold front blew in today so our temps went from mid 70s to mid 40s in about an hour and will go to about freezing overnight. So it was time to switch over to heat mode.
I’ve got a manual routine in SmartThings to do all three thermostats. I ran it and then opened Resideo to double check. Resideo wouldn’t open and neither would TCC. But when I walked around to look at all the stats, they had all changed to heat.
Thank you for the detailed steps. I think after Resideo took over Honeywell, the TCC account were not migrated to the new service. So when I try to add device from Resideo service, it shows no devices are available. When I tried adding Honeywell Home Total Connect Comfort, it asked me to sign into TCC account, and there it showed my device.
Wondering if anyone else is having trouble with Resideo connection to SmartThings. I can get a connection to work and sustain with one location, but I have thermostats at different locations and it seems like the other two locations keep getting disconnected from SmartThings. Is this a known issue or something about the way I have it set up?
I have been linking to SmartThings using Honeywell Home. When I tried connecting via the straightforward “Resideo” option, it took me to the Resideo energy program page, I also tried connecting by searching for my specific thermostat model, the Honeywell T9, but that took me to a Resideo login screen that my username and password were invalid for.
Any ideas or help is much appreciated.
My three Honeywell VisionPro 8000 Wi-Fi thermostats are connected to Honeywell TCC. TCC is linked to SmartThings. I mostly use the Resideo app to control them. IIRC I tried to connect Resideo to SmartThings but it showed no devices.
With that preface out of the way, I’ve had several occurrences in the last week where SmartThings would report that the TCC service had become unlinked. And one occurrence where SmartThings reported that my thermostats were offline. Relinking the service was only necessary one time, the rest cleared up on their own.
My experience with Honeywell/Resideo is that it will be reliable for months, then go thru a week or two of being flakey. Also they have never figured out how to do rolling maintenance on their servers so around once a year they go totally offline for a few days.
Update: It looks like when I reconnected the link it is only maintaining a link to one of my locations. With three locations, it will only keep one online, which seems like either a SmartThings limitation or something wrong with the integration.
@nayelyz do you happen to have any insight on this? The one location seems to be stable & remaining connected but the other two start showing the thermostats as Offline within 24 hrs.
Hi! We have a few questions and steps that will help us investigate this further:
- On the Honeywell side, do you have three locations configured?
- And just to confirm, the Honeywell integration is bringing all of those locations into SmartThings, correct?
- Please note that the access token used for this type of integration expires every 24 hours, so the behavior you’re seeing might be related to that.
To better understand whether this is the case, we’ll need a bit more information around the offline events.
-Reconnect the devices by performing a refresh from Linked services.
-Once the devices go offline again, please take note of the exact date and time when it happens.
-Please enable account access so we can review the details from our side.
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
Thanks!