Honeywell Home Total Comfort Connect? (UK)

Hi All, I am based in the UK and have Honeywell Home Total Comfort Connect. I do not see the option to add this in Smartthings, only the Honeywell Home.
Do you think this is a location issue with the ST account?
I have also tried to setup a Honeywell Home account (downloaded the app/created an account), to see if I could then migrate over from TCC. Unfortunately it looks like you can only import devices (thermostats) from TCC if you are based in the US and have a US login :frowning:

Has anyone else come accross these issues?

It must be. I’m in the US and have the Total Connect Comfort integration running.

While my three Honeywell VisionPro 8000 thermostats work with both the Resideo app (formerly called Honeywell Home app) and the Honeywell TCC. app, they only show up in SmartThings using the TCC integration.

The TCC integration is… limited in function. For example you cannnot use any thermostat setting on the “if” part of a Routine, only on the “then” part.

I also see issues pretty regularly with missed commands. I’ve got Scenes I use to change the HVAC mode (heat/cool/off) of all three thermostat. It often fails to change at least one of the three.

Edit: seems like Honeywell has improved the TCC integration. I now have a good selection of attributes of my thermostats available for trigger conditions in Routines. Not sure if the issue of refresh time is addressed yet, when I look in history for thermostats, I see a once daily update.

Thank you for confirming, I have contacted both ST and Resideo for comment but am not holding my breath :frowning:

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I discovered yesterday that the ‘improved’ integration has lost the ability to set the fan mode to “follow schedule”.

I had a couple of scenes that I occasionally trigger manually to turn all fans on, then reset them so they use what the on-thermostat programs call for. When I looked at the scene that used to set the fans to “follow schedule”, it was showing “unknown action”.

There have always been bits missing from the TCC app and the Resideo app such as showing when heat pump Aux Heating is on. The thermostats show that on screen but the app does not.

And I’ve had several instances of the Resideo infrastructure going offline on the last two weeks.

Thanks again for the feedback it is really aprreciated.
I had a response from both Resideo (TCC) and Smartthings the first said that you can only use one app and not the other, (not sure what they menat by that :frowning: ).
ST responsed by sneding me a link to create my own app using their new tooling…unfortunatley I think I will need an API token to implement that…which I do not think I can now get with a UK based TCC account.

So… typical useless advice read from a first level support script.

I have 3 Honeywell VisionPro 8000 thermostats. While I have and can use both the Resideo and TCC apps, the thermostats were imported into the Resideo app as TCC devices. Guessing that is not possible for the SmartThings integration.

Have you tried deleting your TCC account entirely and trying to access your thermostat(s) with just the Resideo app?

Personally, as I have mentioned, I’m very leery of having my thermostats dependent on anything outside the house. I’m only using the Honeywell apps and SmartThings for convenience. Temperature is controlled by the on-device programs supported by the thermostats.

Thanks Hal, never thought about trying to add thm as indivsual thermostats. I will have have a play around this week and get back to you.

Good advice :slight_smile:

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I’m not really sure how the Honeywell/Resideo infrastructure works.

If you’ve got the Honeywell Home/ Resideo app, I thought it might be worth a try to get rid of TCC entirely (or at least delete one or more thermostats from TCC). Then see if the thermostats will work directly with the newer app. My theory is that this would let you access your thermostats from SmartThings via the Honeywell Home integration.

If not it would hopefully not be an issue to recreate anything you removed from TCC.