Is anyone getting duplicative messages from the home monitor app? Whenever I get a leak from my homeseer FSM100-W sensor (the buzzer is disabled), the home life app sends me two different messages via sonos and the notifications. I have the app set up to announce, “water leak” and I get “leak detected” and “moisture detected.” via notifications and two via sonos (unclear which two). Is there a way to just get one customized announcement?
I have ST native sensors for smoke and CO, door/window and motion, and water leaks, and none of these give me duplicate messages. One message when going offline or online, one message if armed and an event occurs.
I can see how a water leak sensor might first report moisture and then flooding, but that should be it.
If your devices are linked to ST from a 3rd party ecosystem, both these systems might be sending you an alert.
This issue crops up periodically for me as well. The only temporary solution that I have found that works is to reboot the SmartThings hub, which seems to resolve the issue for awhile. Unfortunately, the multiple notifications eventually come back.
I once ignored it to see if it would eventually resolve itself, I finally rebooted the hub because it was up to 6 duplicate audio notifications via Sonos for everything. 
Edit: Pretty sure my issues are related to the Sonos driver, which sounds like a different issue than yours after reading all the other comments here.
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I’m not getting the same message duplicated and the sensor is linked only to ST. Evidently my change to turn off my message did not save, so I’m going to see when this triggers again (I get lots of accurate, but nuisance moisture notifications). However, it appears that the life app always generates a notice that I don’t think I can edit or turn off. so I’m still trying to see if the ST lIfe message is editable/ adjustable or am I stuck with it?
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Just to add to the statistics: I’ve just had a leakage sensor drop offline (native Thread connected to ST hub), and ST Home Monitor sent me one notification. Same for my Thread connected CO sensor, which regularly drops offline due to known firmware bugs. One message when it drops offline, one message when it comes back.
Did they definitely both come from Home Monitor?
If you add a leak sensor to Home Monitor and enable push notifications they will look like:
Home Monitor - Your Location
Your device name - Leak detected
However there are also default notifications for any devices with the waterSensor capability:
Your device name - Your Location
Moisture detected
and
Your device name - Your Location
Water is back to normal
You can disable the default device notifications on a per device basis in the notification settings in the mobile app.
Could that be what you are seeing for push notifications? Two audio notifications seems to be a different matter.
That’s it. I get all three of these. and if I enable Sonos, then I get the two verbally announced through Sonos, which is annoying. Yes, I can turn this off, but then I don’t get anything?
Ther return to normal status is not announced, so it’s useful.
Nice … I hadn’t discovered that Notifications actually has individual toggles for each device.
Yes, you have to figure out that the undocumented notification settings affect the undocumented default device notifications.
There doesn’t seem to be any allowance for devices with more than one default notification. Users might prefer to make their own choice of which notifications they’d like to receive from each device, rather than having all or nothing.
So you are indicating there is a setting to disable each devices notification outside of ST life? Where is this (I’m on IOs)? The only setting I see is a buzzer (which does shut off)
I am saying that SmartThings implements some default notifications for devices, which includes push notifications for devices with the waterSensor capability. This is independent of any notifications generated by apps such as Home Monitor.
Other things that have generated push notifications in the past include offline/online notifications and low battery. These seem to have morphed into notifications via what I still think of as the summary buttons, but now seems to be referred to as the Home Insights dashboard.
I don’t have iOS but on Android the Notifications settings can be found in two ways: going to the Menu tab, selecting Notifications, and then opening the options menu (aka the three dot or kebab menu); or going to the Menu tab, selecting the app settings via the cog/gear icon and then clicking on the Notifications text (rather than the on/off slider).
In the Notifications settings the per device sliders control whether the default device notifications appear. I can’t remember if these settings apply per user or for specific instances of the app.
I found it on Ios. There is menu link in the lower RH corner, which I‘d used, but not knowing that in notifications, the filter mode allows you to selectively turn apps/device notifications on/off. I can experiment to see what works best now. Thanks
All,
Getting a single IOS and ST notification of each type is neither intuitively obvious or located in one place, but for leaks to get a single set of notifications and actions vs two or more, this what I’ve learned and how its done:
-
As far as I can tell, the default notification from a leak detector device is always triggered if the leak occurs/ clears and is not directly tied to the device configuration. This gives the following updates. Notifications in IOS (Device XYZ “moisture detected" and Device XYZ “back to normal”).
2. Notifications in ST apps only appears it the device filter is on (from Notifications, use the “selections” in the URH corner in Ios to get to the filters). Set the device filter on, but home monitor filter off
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Potential actions through ST Home Life Monitoring:
- If no additional text notification is desired, this can be turned off by selecting home monitor/ gear/leaks/set response and selecting the following off (might be defaults): push notifications, send text messages (don’t fill in unless desired), and devices for audio notification. (in my case, I selected the audio notification for two devices and only used the bill, but another custom message could be added). I also allowed a separate visual alert (and that is optional as well).