Home & Family - Duplicate Phone IOS App

Hello! Im new to smartthings, and have been up and running for about a week. Things are going well so far; however, I noticed that under the Home & Family tab my wife’s iPhone shows up twice under the “Right Now” heading as being present. This doesn’t really cause me any issue, but seemed a bit strange. Can you confirm if there is a way to remove/update this?


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First thing I would try is logging out of the ST App and then back in. That tends to clear up dupe items. If that doesn’t fix it you can:

Try logging in here: https://graph.api.smartthings.com/ (https://graph.api.smartthings.com/login/auth)
Then go to My Devices here: https://graph.api.smartthings.com/device/list

If her phone shows up twice, click one, check that it’s not in use by any Smart Apps and at the bottom you should be able delete it.

I have a similar, but different, issue. I noticed that the IDE would have two or sometimes three instances of my iPhone. Is that normal? What causes that and how can I correct it. I also noticed that in the new Smartthings app under Settings/Use_Phone_Location that it has my phone listed under the “Other Devices”. Again, how do I correct that?