Help with upgrade to ST 2.0 hub ....my Zwave devices are not discoverable

Devices & Integrations
1

Hello,

I have been using Smart things for a few years. In July my cabin was hit by lightning and it fried my ST hub version 1. I purchased a new hub andcalled customer service and they directed me to delete the old hub. With the new hub ready to go, I have been unable to get both Zwave outlets/switches by GE, Zwave door locks by Schlage, Zwave hot water heater on off switch 220v Intermatic, and Zwave thermostat by Honeywell to work. Anyone have any ideas about what I am missing.

Thank you,

Jeff

2

Try a z-wave exclusion on the devices first, then try to pair with the hub.

1 Like
3

Also there’s some kind of outage hitting some users right now. Might want to give it some time. Maybe an hour or two

2 Likes
4

The problem is when customer service had me delete the hub they also told me to delete the devices as well. So I don’t think I can do that now because it is gone.

5

Yes you can. You will have to factory reset all Zigbee devices.

ZWave devices can be excluded from any hub.

And unfortunately you’ll have to do both.

2 Likes
6

When the Zwave alliance was creating the specification, they were aware that there might be times where the hub could be damaged, or when someone bought a device used and had no access to the hub for the original network.

So they created a command called “Zwave general exclusion.“ this allows any certified Z wave controller to issue a command to any Z wave device that can hear it, whether they have ever been on the same network or not. Then when a human puts a nearby device into “exclusion mode“ (which usually involves a specific physical tap pattern), that device will hear the broadcast command and clear the old network information from its firmware.

At that point, it is a blank slate again and can be added to any new network through the usual method.

So what @jkp is suggesting is that you use your new hub to issue the general exclusion. But you will have to look up the individual instructions for each of your Z wave devices to find out how to have them accept that command.

https://support.smartthings.com/hc/en-us/articles/115002058563-How-to-exclude-Z-Wave-devices-

3 Likes
7

JD and Nathancu,

Thank you for your advice and help. I will do some research into my older z wave devices to figure out how to get them to receive the general exclusion.

Jeff

1 Like