Have you tried the steps mentioned by @ThomasTrain?
He posted here as well:
I don’t have information about a downloadable file. You could contact Customer Support to ask about that to see if they know something.
Have you tried the steps mentioned by @ThomasTrain?
He posted here as well:
I don’t have information about a downloadable file. You could contact Customer Support to ask about that to see if they know something.