My old v1 hub died, so I bought a v2, thinking it would be a 1 for 1 swap. Boy was I wrong. Plugged it in, continuous blue light. Tried calling ST support about it. Got told it must be port forwarding issues. OK, then how about walking me through doing that? Sorry, we don’t know how - which is partially understandable, given the incredible number of routers out there. Now what?
So I have a Netgear cable modem/router/wireless. When I get to the page to forward the five (443 is open already), I am at a loss. Go to the page of the router set-up, and I am clueless. Screen shot of the page is attached. ST told me it needs to be UDP - but what do I put in the other fields? Do I need a starting and ending port of 11111, then one for 9443, then 39500, etc? Or do I just open the entire range (doubt it, but thought I needed to ask). So for 11111, what goes in “starting” and what goes in “ending”? And that is internal – what about external? How about internal IP address? The router IP address? Static or dynamic? Then finally, for external IP address - “any” or “single address”? If so, what? The IP address of my device 72.182.24.xxx? Or something else?
Sorry to be so dense. I am decently tech savvy, but this is out of my comfort zone. Thanks if any of you can help.