Help with Fibaro temp sensor

I have included the Fibaro FGK 103 door/ window switch on the ST hun and can see open/ close but no temp. I have contacted support about 4 times and they go into the device handler and do something that appears to make it available, but once they do that, the sensor shows “tamper” and is no longer functional. I was on the phone with Fibaro for an hour and he has one set up and works fine on a 2 year old hub. He says the firmware was updated recently and now it doesn’t work. Anybody that can help would be great. I am wanting to use the temp probe to remotely monitor pool temperature

Did you get temp working? I am just starting out with one of these