[Help] SmartThings can't discover anything!

(Paul Jaekel) #1

Hello! I’m new to SmartThings. I just got a SmartThings Hub v2 today. After setting up the device (plugging it in, signing up, creating a location and name for the hub, etc.) I’m having huge problems trying to add “a thing” to it. The app just sits there “Looking for devices” finding nothing.

I have 2 Philip Hue Lights with hub, 4 WeMo plugs, and 1 WeMo Light Switch. I also have a Harmony Hub and an Echo.

I was able to connect SmartThings with the Harmony Hub because it uses a cloud to cloud connection so I could link it manually. I haven’t tired linking my Echo to it, I wanted to get everything else on SmartThings first.

I have googled and searched high and low for a solution with no success.

I have tired power cycling the SmartThing Hub, Philip Hue Hub, my modem.

I have removed the hub/location from the app and then created a new location to start over and try again. There was problems when I was trying to create an account so I tired the setup process again.

I have 4 different times pressed the button on the back of the SmartThings hub in the pinhole to reset.

I have updated the firmware on the Philips Hub.

I have changed plugs, plugging in both SmartThings and Philips Hubs in different outlets.

I went into my phones settings and forced closed the SmartThings app a couple of times.

I’m at a lost here. Can anyone help me get SmartThings to detect my devices?

(Jimmy) #2

Sounds very unusual. Have you tried emailing support?

(Paul Jaekel) #3

Yes, but since it’s the weekend and their phone lines, and online chats are closed until Monday I won’t expect a reply from them until then.