@orangebucket Graham, I think you are on to something.
I discovered the hub was DESELECTED and was not assigned to any room. I selected it and assigned it to my office.
Regrettably, the app still parrots that I do not have a hub despite the fact that I can select it and see devices within it.
So here is where things stand - I can traverse to the room with the hub and select the hub even run wave exclude however I can’t figure out how to add a new device - if I could do that i don’t really care about the rest of the anomalies.
@orangebucket Is there an alternative way to active Z-Wave pairing so I can turn it on click the GE fan switch and then it will discover it and pair it with the hub. The app continues to think that the hub does not exist even though it lets me use the hub.
I have no idea what ST support is talking about have they replaced humans with AI?
Thank you for contacting us. We appreciate the opportunity to assist you.
I understand from your inquiry that you encounter difficulties with the SmartThings application on your phone, since you are unable to add your hub.
Similar issues can occur after updating the SmartThings application or installing a new Operating System version. To solve the issue, please delete any temporary files that might be stuck in the application and restart it by following the below steps:
Go to the Settings of your phone > Apps/Applications > (Application manager) > Search for SmartThings > Force Stop > Storage > Clear Cache and Clear Data.
- Check your network status: make sure the internet is available through the mobile phone internet browser through the Wi-Fi connection.
*Note: If WiFi connection and Internet using WiFi are not available
1-1. Check your mobile phone’s WiFi settings to make sure they are “On”
1-2. Check WiFi AP Selection in WiFi settings to see if in home (home or office) AP selection is selected for connection.
1-3. Check WiFi settings (Guide to set up 2.4G, confirm WiFi password, contact your WiFi provider such as KT/SKB/LGU+ etc., and AP manufacturer for internet access using WiFi)
In case the issue persists, please follow the below steps to send an error directly to the developer team of the SmartThings application so they can further investigate this situation.
How to get the log files:
SmartThings > Three Lines (Menu) > Contact Us > Error Reports > Check Send system log data > Submit. After following these steps there will be a ticket generated through Samsung Members.
If you encounter any other unexpected situation and have more questions, please do not hesitate to send us your request by using the “Contact us” option on http://account.samsung.com and our support team will assist you with all the necessary information.
You can also reach us by accessing our website at Samsung care, selecting “Sign in” > “App Inquiry” > filling in the form and tapping on “Submit”, or through the Samsung Members app on your mobile device.
Thank you for using our services. Your satisfaction is very important to us.