Feel free to move this to a different category.
I’ve been loving my new Samsung SHS-1321 electronic door lock for a month. It is electronic and uses four AA batteries. It is suddenly completely dead. It did not give any low battery warning. The touch screen is supposed to light up when touched. I can’t get it to light up, so I can’t enter the code, and it’s not recognizing my NFC chip either.
The emergency backup is to hold a fresh 9 volt battery against its metal plates at the bottom of the lock. Tried that many times. Nothing.
Please give me any ideas that you can come up with. Thanks!
This lock is not a smart lock. It has no handle and no keyhole. It unlocks when a programmed NFC chip is held against it, after being awakened by touching the touch screen. Or a programmed code can open it, after it’s been awakened.
I called Samsung tech support. They said they can’t help me and they gave me a different phone number - the recording says only open Monday through Friday.
The office door opens by turning the glass door knob and pushing the door inwards into the office. The lock sits about 2 feet above the door knob.
P.S. I cannot break into my office. It has locked windows and is on the second floor, way out of reach.