Hi, I have several Z-TRM2fx, and they all work like a charm. Just recently bought a Z-TRM3 and updated the DH from RBoy. But from time to time, this Thermostat goes offline. When this happens, I am not able to get it online again. Have tried several things, like repair Z-Wave network, restart the t…

When it goes offline if means that the hub hasn’t received any packets from the device in couple of hours. It could also be a bug in the hub’s device health feature (ST recently changed how device health works in the hub firmware). Since you’re saying that the only way to bring it back online is by…

Thanks a lot, will try. Regarding point 2; This Z-TRM2 is the closesest device to the hub. It is only 2 meters from the hub. All other devices are further away. But, when looking into the device on the ST web-overview, it is actually routing through one of the Z-TRM2fx, which is further away (maybe…

That may be the issue actually, try this. Exclude and power down your TRM2fx and see if the problem goes away. The TRm2fx stops routing messages when overloaded and that may explain why your TRM3 goes offline.

Ok, so I just did. And now it is routing through a power plug in the living room, that is 10 meters away. Any way to force direct contact?

The only way to do it would be to power down the other main powered devices and then pair your thermostat which should force it to connect directly.

Hi Tor I have the same problem the TRM-3 (have 11 TRM-3) is going offline after a couple off days, have 70-80 z wave devices the thermostats is the only one going offline.

I am also having this issue. I have two TRM-3’s, they are both within 5-6 meters of the hub. I have no other main powered devices. They keep disconnecting and the only way to bring them back is reset and new setup.

So, as RBoy wrote, you should check if they are both connected directly to the hub: [image] My Z-TRM3 was routing through another Z-TRM2fx…

The one with issues right now is routing through unknown devices, and then through the other (working) TRM3. [image] I only have these two TRM3’s and a few Xiaomi temperature sensors in the network.

So, I did a reset of the Heat, with the Smartthings Hub right next to it (By pressing buttons Right and Center (down and confirm) for 20 seconds). And I made sure everything else is powered off. Then it automatically got connected and the routing is directly to the Hub. I think the number you see i…

Heatit Z-TRM3 goes offline

Devices & Integrations

tormm (Tor Martin Myrhaug) November 15, 2020, 11:15am 13

Check out this post FAQ: How to remove ghost devices from your z-wave and zigbee networks

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Heatit Z-TRM3 goes offline

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