Harmony Elite no longer can control smart lights


#1

I have no idea what changed or why, but it’s always worked and now all of a sudden it doesn’t. I’ve rebooted all devices, the remote, the remote hub, re-synced the remote/hub, deleted and recreated lighting groups, re logged into smart things from the harmony app to make sure it’s connecting, but for whatever reason, it is not working. I can look at “live logging” in the IDE on Smart Things and see events being logged when I press the buttons but nothing happens. The remote realizes it too because I see the feed logging and filling up when I press buttons on my Harmony remote however nothing is happening. Can someone look at the “debugging info” to see what I says? I honestly can’t make it out and would love this to work again as this not working defeats the purpose of me having this version of the remote that I paid so much for. I’d appreciate any help, thanks guys!

ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:57 AM EDT: debug getDevice, params: [appId:ffb424f4-8b60-4fc1-b83d-50e0cb14c170, param1:devices, param2:34c54c29-2d49-442e-95e1-254ab863e7d6, action:[GET:executeSmartAppGet, POST:executeSmartAppPost, PUT:executeSmartAppPut, DELETE:executeSmartAppDelete, OPTIONS:executeSmartAppOptions], controller:smartAppApi, id:34c54c29-2d49-442e-95e1-254ab863e7d6]
ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:57 AM EDT: debug getDevice, params: [appId:ffb424f4-8b60-4fc1-b83d-50e0cb14c170, param1:devices, param2:6daee9e2-3bf9-4044-b4ea-796a49fb846f, action:[GET:executeSmartAppGet, POST:executeSmartAppPost, PUT:executeSmartAppPut, DELETE:executeSmartAppDelete, OPTIONS:executeSmartAppOptions], controller:smartAppApi, id:6daee9e2-3bf9-4044-b4ea-796a49fb846f]
ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:57 AM EDT: debug getDevice, params: [appId:ffb424f4-8b60-4fc1-b83d-50e0cb14c170, param1:devices, param2:9ddb96b4-5a09-4053-ab7b-5a06e41df8bb, action:[GET:executeSmartAppGet, POST:executeSmartAppPost, PUT:executeSmartAppPut, DELETE:executeSmartAppDelete, OPTIONS:executeSmartAppOptions], controller:smartAppApi, id:9ddb96b4-5a09-4053-ab7b-5a06e41df8bb]
ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:46 AM EDT: trace Device: Kitchen Light 2 - Capability Name: Switch
ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:46 AM EDT: debug updateDevice, params: [appId:ffb424f4-8b60-4fc1-b83d-50e0cb14c170, param1:devices, param2:34c54c29-2d49-442e-95e1-254ab863e7d6, action:[GET:executeSmartAppGet, POST:executeSmartAppPost, PUT:executeSmartAppPut, DELETE:executeSmartAppDelete, OPTIONS:executeSmartAppOptions], controller:smartAppApi, id:34c54c29-2d49-442e-95e1-254ab863e7d6], request: [arguments:[100], command:setLevel]
ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:46 AM EDT: trace Device: Kitchen Fan Light - Capability Name: Switch
ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:46 AM EDT: debug updateDevice, params: [appId:ffb424f4-8b60-4fc1-b83d-50e0cb14c170, param1:devices, param2:6daee9e2-3bf9-4044-b4ea-796a49fb846f, action:[GET:executeSmartAppGet, POST:executeSmartAppPost, PUT:executeSmartAppPut, DELETE:executeSmartAppDelete, OPTIONS:executeSmartAppOptions], controller:smartAppApi, id:6daee9e2-3bf9-4044-b4ea-796a49fb846f], request: [arguments:[100], command:setLevel]
ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:46 AM EDT: trace Device: Kitchen Light 1 - Capability Name: Switch
ffb424f4-8b60-4fc1-b83d-50e0cb14c170 9:34:46 AM EDT: debug updateDevice, params: [appId:ffb424f4-8b60-4fc1-b83d-50e0cb14c170, param1:devices, param2:9ddb96b4-5a09-4053-ab7b-5a06e41df8bb, action:[GET:executeSmartAppGet, POST:executeSmartAppPost, PUT:executeSmartAppPut, DELETE:executeSmartAppDelete, OPTIONS:executeSmartAppOptions], controller:smartAppApi, id:9ddb96b4-5a09-4053-ab7b-5a06e41df8bb], request: [arguments:[100], command:setLevel]


(Marc) #2

Is it a dimmer? There’s current issues with Harmony controlling dimmers.


#3

Yes, they are dimmers. Since I posted I’ve been playing around with settings and such and I can control switches, but not dimmers. So this is a Harmony issue and not a ST issue? Seems to be to me since ST is logging activity.


(Chris) #4

Yes, this is a Harmony issue. Dimmers were working before the last Harmony firmware update rolled out, but seems to have stopped working after the update.


(Marc) #5

@slagle There is 4 or 5 threads about this problem already. Can support on ST send out some sort of bulletin to it’s customers? Even though it appears the issue was caused by Logitech, it would be in ST best interests to let it’s customers know about the issue.