It’s so hard to say goodbye.
Dear Halo customers,
It is with our sincere apologies that we must let you know that Halo Smart Labs is closing its doors. You may have noticed a lack of available product and support responses, and we apologize for taking so long to let you know what is going on. While we are proud to have created a best in class product, it takes more than a great product to make a great business. Despite the best efforts of our team, ultimately the resources required to continue making and supporting Halo products were beyond our reach.
Over the next couple of weeks, direct support for Halo devices using the Halo app will be disconnected, leaving them unable to connect to the internet and deliver messages including hazard notifications and emergency contact ability. Our recommendation for those customers who wish to retain these features is to connect the Halo smoke alarms to a hub produced by either Iris by Lowe’s or SmartThings. These connected home systems intend to continue to provide connectivity and support for Halo devices and offer some additional benefits beyond the previous Halo app.
We at Halo recognize that your support of our products was no small investment, and we truly wish we could have found a way to provide a better outcome for your experience. Thank you for including us in your search for ways to make your home smarter and safer, and for letting us be a part of your lives.
-Ben Stagg
Co-Founder
Halo Smart Labs