mlchelp
March 27, 2024, 12:05pm
7
This is normal, mine is even higher.
Your screenshot shows the issue
The model number is all Zeros which means the device did not pair correctly. You have to remove it again and keep trying to repair the device to the hub until the model number populates correctly.
See the link below by JD
If you are having trouble pairing a device and get the message that there is no matching fingerprint, the first thing to do is go to the advanced page of the web interface to your account and check the details.
(Other symptoms might be that it only pairs as a basic zwave switch, or it pairs, but is not controllable. But the point is if there are zeros or blanks in the manufacturer and product ID fields, it hasn’t paired correctly yet.)
my.smartthings.com/advanced
If the device has a valid “fingerprint,” the manufacturer and model fields will be filled in.
This is the details page for a zwave lock which failed to complete the pairing. The manufacturer and model field can be anything, that’s up to the manufacturer. Often it’s just a string of letters and numbers. But what it should NOT b…
2 Likes
