Go control garage controller occasionally failure


(KC ) #1

I have genie garage door opener and go control installed. It works most of times but sometimes i am pressing open in the app and app showing opening and I can hear beeping but it won’t actually open. Then i press again after failed opening , it opens at second attempt usually. I had this happened few times. I installed tilt sensor top left of my garage arrows showing up and i synced garage door being closed. I am not sure if this is go control receiving my command but failed sending it to my garage door opener contact sometimes or go control controller has to be mounted in certain way … i am not sure what causes this occasional failure.
Have anyone had this issue and found remedy?