Ge zwave dimmer and on/off switch


(Derrek Krasnicki ) #1

Guys if someone could help me, I’m new to st but previously had the stack box from Kickstarter I had 2 dimmers and 2 on off switches linked to that hub. Smartthings isn’t finding them, do I have to remove them from old hub? Any other trouble shooting? How do I know they are searching for the network I just keep turning them on and off!


(Ron S) #2

Absolutely. You have to exclude the zwave switches first before you can include it to a new network.


(sidjohn1) #3

https://support.smartthings.com/hc/en-us/articles/200867104-My-GE-module-won-t-connect-to-the-SmartThings-Hub


(Derrek Krasnicki ) #4

Thanks guys! Excluded from old network and still not finding them, I’m working with one the on/off switches and it’s literally about 7 feet from the hub any other suggestions?