Hello All,
I’m new to the SmartThings world. I just hooked up my HUB the other day and last night installed a GE In-Wall smart switch (12722)
Last night it worked great. Connected to the hub and all was good. It also worked first thing in the morning today. Then I installed another switch for a different room in the house. That one works fine, but not the first one doesn’t work at all. When I open the app it show’s it’s there, but nothing. Can’t turn it on from the app or the switch itself.
I contacted SmartThings and the only thing they told me was to move the hub closer, which will be tough without moving my router.
Does anyone have any ideas?
Thanks,
Todd
A[quote=“todd.barney, post:1, topic:59511, full:true”]
Hello All,
I’m new to the SmartThings world. I just hooked up my HUB the other day and last night installed a GE In-Wall smart switch (12722)
Last night it worked great. Connected to the hub and all was good. It also worked first thing in the morning today. Then I installed another switch for a different room in the house. That one works fine, but not the first one doesn’t work at all. When I open the app it show’s it’s there, but nothing. Can’t turn it on from the app or the switch itself.
I contacted SmartThings and the only thing they told me was to move the hub closer, which will be tough without moving my router.
Does anyone have any ideas?
Thanks,
Todd
[/quote]
If it worked until you installed the second switch, it’s not a range issue to the first switch. More likely it’s a physical wiring issue, particularly since you can’t turn it on manually with the switch at the wall.
By any chance were these two switches arranged in a three-way set up? That is both of the switches control the same light?
I’m tired, so I will leave further discussion to some of the wiring experts, but you shouldn’t have to move the hub to solve this.
@Navat604
Thanks for the quick reply.
They are not arrange in a 3-way set up. The first switch operates the dinning room and the switch I just installed operates the kitchen. The 2 switches are about 10 feet apart.
Is the LED working on the 1st switch? Just wondering if you somehow changed the neutral path for it when you wired the 2nd switch?
Or possibly interrupted the hot coming to that switch?
I’d verify you still have power and neutral to the switch and go from there.
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The LED is not on. That’s the first thing I noticed.
So yeah, I’m guessing you lost your hot or neutral to the 1st switch. Possibly loose connection in bundle in 2nd box.
They could possibly be sharing a neutral or the line could be coming through second switch box.
I’d look in there for a questionable connection. Also using a meter or non contact voltage checker would help you verify you still have power on your hot (line) lead.
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Also if you took before pictures, or possibly some clear pictures of what’s currently in the boxes. @Navat604 might be able to figure out what wires are going where and provide more specific directions. Or possibly you could trace things out with a non contact tester.
Without more details were all just throwing you shotgun shells in hopes one will score a hit.
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There are only 3 things that will cause this. Loose wiring connections, wrong wiring at the kitchen switch or faulty dinning switch. I would move the working kitchen switch over to the dinning switch and at the same time put a dumb switch back at the kitchen location. If it’s working then you can put a smart switch in the kitchen location and see if the fault is there or not.
The above steps should be able to give you enough info to isolate faulty switch or wrong wiring. Also check all the connections while you are changing out the switch.
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