GE Switch not working

(Russ) #1

I have a about 14 GE 12722 switches in the house and all seem to work fine except for one. I’ve tried deleting and rediscovering it. The raw description says zw:L type:1001 mfr:0063 prod:4952 model:3032 ver:3.29 zwv:3.67 lib:06 cc:25,27,73,70,86,72,77
manufacturer: Jasco Products MSR: 0063-4952-3032

What’s weird is if I turn it on and off at the switch manually, the smartthings app shows the correct status. But when I try to control it from the app, it doesn’t turn on and off.
Any ideas?

(Andreas A.) #2

Had the same happen. Excluding (general exclusion) and re-adding it fixed it for me.

(Russ) #3

What do you mean by general exclusion? I haven’t done that yet. I just removed it and re-discovered it to no avail so far.

(Andreas A.) #4

Tap the “More” tab, select the “Your hub is online,” select “Z-Wave utilities,” then “General Exclusion”

(Russ) #6

Thank you, that fixed it!!!