Ge/Jasco Zwave On/Off switch not responding

Bear with me because i’m new to smartthings.

I am not able to configure ge/jasco on/off switches. When I try to configure them in the app it just says “an unexpected error occured” I ruled out all z wave as I connected a motion switch to test. Also I was able to change the device name in the IDE and it was reflected in the app, but still cannot edit it in the app or set a new icon.

I saw in another thread that some people are having the same problem. It seems like there’s probably some temporary platform issue going on, so I’d wait and try again later.

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It just started working for me.

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Also, in such an instance, contacting support would be wise to let them know there’s an issue.

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After contacting support about an hour ago and fiddling around with it for 3 hours, it appears that this has just fixed itself. Thanks for the quick replys though @bago & @tamaracks !

Edit: I didn’t do anything I had given up after posting here, then 20 minutes later I tried again and it suddenly worked. Nothing in my setup had changed

It definitely sounds like a platform issue, so that would make sense! Glad to hear it’s working for you now.

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I had the same error this evening, during the same timeframe. I ended up rebooting my hub, but was distracted for a bit while dealing with dinner so that probably didn’t do anything and I likely fell into the magic fix camp as well.

Same as others here, I was try8ng to add a few GE Link bulbs and was getting an error. I left them alone for about an hour and when I came back everything worked and was able to add the bulbs on the first try.