GE\Jasco switch stopped responding to commands

(Garrett) #1

I have about 40 GE\Jasco zwave switches in my house for a long time without issue until this week with one of the switches.

I cannot get the switch to respond to on\off commands or routines. If anyone has any ideas I would love to hear them. Below is what I have tried so far:
-zwave repair - no change in behavior
-Replace device option - says the device hasn’t failed
-Force deleted the device -> exclusion mode -> hit the button on the switch and smartthings says it was excluded -> added switch back to smartthings
-Confirmed the device handler is not custom (zwave switch)
-Pulled the air gap switch for about 10 minutes
-Turned off the breaker for 10 minutes
-Tried changing parameters (light never lit, when on, when off). The light would never change so I dont think it received the commanded

Here is the info for the device from IDE: zw:L type:1001 mfr:0063 prod:5257 model:3533 ver:3.25 zwv:3.40 lib:06

(Pizzinini) #2

(Garrett) #3

Replace didn’t seem to do the trick but it is working now!

I figured why not excluded it from smart things and try seeing if it works with wink. I’ll worked there and I’ve since removed and put it back in smart things where it continues to work.

When I was having the problem the view in the app would always show the on/off state immediately after I would got the physical switch, just be response to on/off command in the app not parameter changes.

(Shawn Djernes) #4

Your not alone, I have about 9 of the GE/Jasco original series Z-Wave switchs. About two months ago they started to stop responding and sending updates on status. It was one or two at first and now it is all of them.

Contact support so they can see this is a problem for more people.

(Garrett) #5

I definitely will because now I have another with the same behavior which I know for sure was working just prior to fixing the other. Right now I have 27 installed.