Hi . I need help.
I tried the Wink hub a few weeks ago, and coped with the typical issues that everybody is experiencing.
I decided to try Smarthubs as a potential replacement and bought one.
Now, my problem is that I simply have 3 Jasco On/Off Z-wave switches (model 45609) already paired with the Wink hub, and I can’t add them to the Smartthings hub.
I tried using the Wink utility to “unpair” the device, and also the Smartthings IDE utility of “General Device Exclusion”. Both have the same problem… I get to the step that says “Please follow the manufacturer’s instructions to remove the Z-Wave device”.
The instructions from the switch don’t say anything. I assume it is just “press the button”. I’ve tried leaving it pressed, press multiple time, press again… nothing happens.
Anybody has any suggestions? I just want the switch to go back to factory default settings, or something.
BTW, the Wink hub and the Smartthings hub are about 10 feet from the switch, so I doubt it is distance.