My hub is installed in my “Rack”. Basically, I have a large shelf located above my basement’s drop ceiling (lots of clearance) where all my ‘network’ gear is located. (Modem, router, switch, IP phone module, NAS, Smart Thing Hub, cooling fan, and UPS.)
The Jasco wall switch is located roughly 4’ straight up from the hub (maybe a foot or so to the left, but not much more) The Jasco outlet is on the same wall as the switch, roughly 12 feet to the right and much lower on the wall.
The only thing between the hub and the devices are the floor, wall insulation, and the plastic receptacle. I don’t think reception is an issue. I have a multi-sensor monitoring attic temperatures that is more than 2 floors away and on the opposite side of the house.
When I tested the Jasco devices initially, I attached a standard 3-prong plug to them, plugged them into the outlet near my desk, and had no troubles. I then deleted them from the app, installed them in the wall in place of existing switch and outlet. They manually operate just fine. But I can not get the hub to register them again.
Yes, I’ve seen the discussion of the “Z-Wave Exclude”. I initiated the Exclude two ways:
- I used the web page Z-Wave Utilities.
- I used the web page to create a Z-Wave Switch type that I then deleted (which I read triggers an Exclude event)
In both trials, the sequence was:
Set App in search mode
Toggle device’s manual switch.
I got a reply to my Sunday’s Email to service this morning. It implies I need to toggle the manual switch multiple times to initiate a connect. I have asked for clarification. Will try this later this evening. I really hope it works.
This whole registration process has been a nightmare. I was really hoping to have been programming my own Smart Apps by this time, not trying to get the basic ‘things’ working. I really hope that this is all teething issues. Because if the product is this difficult to set up by someone like me, I can just imagine the frustration for average users.