So yesterday I got a new Honor 7x phone and needed to use the Smartthings App on this phone. With the release of the Honor phone in the USA recently, I am sure people will have this similar issue. I experienced and have read issues where the Smartthings app does not want to work with the Huawei/Honor phones. What my issue was that once I pressed the “Sign In or Login” button, it would open a browser and say some gibberish:
This is what it would say:
I spoke to a Smartthings rep via chat and he helped me figure out this issue. The below may or may not help you, but it worked for me. If it doesn’t work, I would contact a smartthings rep via the chat and they can walk you thru your issue.
Here are the steps I did:
You may or may not have to do step 2, but I already did step 2 because I was reading online somewhere about uninstalling the current version smartthings app and installing an earlier version 2.2.7 and then logging in using your “smartthings login”. Then you can update the app from there. BUT if you have a samsung login, then you would have to do a little extra.
Step 1: If you have a firefox browser, uninstall it. Install Chrome browser if you dont have that (Should be installed by default)
Step 2: uninstall smartthings app and install earlier version 2.2.7 found here:
You will need to download the above on your phone and then locate the file, typically found in the downloads folder.
Step 3: Once installed, login using your smartthings login. Then update the app to the current version. Then login again. IF you have a samsung login associated with your hub already, then click on the “New User” button. If it recognizes your samsung login, then you should be auto-logged in, but if you get that browser open issue again, then you will need to do step 4.
Step 4: If the browser tries to prompt you to open a browser, select CHROME and ALWAYS. Now go back a page because it will show you that dumb error again. So go back and then click “New User” again, and it should take you to the Samsung Login browser. That’s pretty much it.
Hope this helps and I typed these instructions pretty fast because I am at work. So please excuse any grammar errors and/or sloppy instructions.