Yup, I’ve done that so many times I’ve lost count. I did it again a few minutes ago as well. So far the last 15 hours have been calm, but I expect that to eventually change based upon history the last few days.
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@garrett.kranz thank you for responding. I saw your message this morning but had to go to work. My zigbee channel is 20, the 3 single light strips that are causing me issues are in my kitchen & my hub is in the living room. I only have a halo zigbee light in my hallway & have no issues with that light. I have a iris smart plug downstairs that sometimes my sengled lights would connect too & I moved that plug. As I have said, I have has no issues doe a long time, years but I did recently replace my router with a linksys wifi 6 mesh router. My smartthings hub is next to my router & has been in the spot since I first got it. I could not see the channel for my 2.4 ghz on my router so I called linksys but have to wait till I get home today.
No problem!
Usually with mesh systems (in my experience) the Channel they use is non-configurable or at least has only a few options. Once you know what this Channel is, you can use the IDE to change the Zigbee Channel of your Hub should there be overlap.
If devices are going “Offline,” they are both not responding to their scheduled “pings” in a timely manner (response required in 15 seconds for Zigbee) and the events they produce (On/Off/Dim/Perhaps Color for these light strips) are not making it to the Hub. I’m not going to dismiss the possibility of either the Firmware Update for the Hub or the Firmware Update for Zigbee (separate items that occurred at separate times) from causing issues, but I will say your behavior is unlikely to be caused by either.
Best of luck with the troubleshooting, let us know how it goes!
@garrett.kranz I just spoke with linksys & was able to figure out channel. My bands are split, with 2.4 in channel 20, 5gh is auto. My zigbee channel on smartthings is 20. What should I do? Thanks.
2.4 Ghz WiFi channels are only 1-14. Zigbee channel 20 is between Wi-Fi 8 and 9 so as long as your Wi-Fi is not on either of those and more than a metre or so away from the hub it should be OK. The more distance the better.
BTW, 2.4Ghz Wi-Fi is usually on channels 1,6 or 11
I would recommend making your Hub’s Channel something other than 20, which can be done using the IDE found at https://account.smartthings.com.
- Log in.
- Click “My Hubs.”
- Click “View Utilities.”
- In “Zigbee Utilities” section, you’ll find a drop down list of available Channels.
- Select a Channel and hit “Update.”
- Allow some time for this to change.
If you have older Kickstarter generation Zigbee devices, the lowest you can go is 14. If you don’t then maybe start with 11 and gauge results from there.
@garrett.kranz ok I will try. I only have a halo signed light in my hallway, couple of windows sensors which are smartthings & lowes iris so I’m not site zwave or zigbee. The rest is zwave or wifi hooked up via cloud. Thank you.
All of the brands you mentioned here specifically would be using Zigbee (Halo, SmartThings, Lowes Iris).
i only had one bosch motion that was part of a dual-facing setup that stopped responding to motion despite saying it was still online. the fix was to pop the 4 batteries out and put them back in then it started working again.
@garrett.kranz I deletes the sengled lights, set channel to 11 & all these lights are suppose to do is go on & off with sunset sunrise. They are looped directly to the hub. I’m keeping my fingers crossed. Im not sure if you can see anything or issues from your end.
Thanks
Dom
@garrett.kranz 2 kitchen Cabinet light switches didnt turn on at sunset & 1 switch did turn on, but only the switch showed on… the physical light was not. Not sure what to think.
Update… friday 5/28…am… lights did shut off automatically.
Update… friday 5/28…1.30 pm… got all light strips to work on timer via automation. Could there be a bug in smart lighting? Very strange. I’m going to try 1 more time with light strips coming on at sunset via smart lighting.
@nathancu I figured it out. The lights work correctly in automation, but for what ever reason it does not work correctly in the smart lighting app. The only thing I changed was the zigbee channel to 11, which @garrett.kranz recommended. This whole thing was very strange. Only hiccup I had was smartthings water sensor lost connection but I just pulled the battery & it worked.