I made reset for Fibaro Single Switch 2 device then readd it to ST hub, from this point it stoped to sync status. I still can to turn on the light and change settings (through both app and IDE) and it update settings on the device. But it always shows as Off in both app.
I thought that the problem is in switch so I deleted it from network. I have a new one single switch 2 device, after unpack, wire and add to the ST I have the same situation. So the problem in ST. Also the same devices added before this accident work well.
Just for your information. The firmware updates happens automatically without user interaction. When the hub first connects to the internet it updates its firmware to the latest one before you could do anything with it.
I have 13 Fibaro switch devices. All works correctly except 2, one of them is new (has been never connected to any hub), the second one I made reset. I don’t think that it happens because wrong reconnect operation since the new one I connected first time is not working as well
Ok, now you are talking about two different types of devices.
So let’s start from the beginning. With your new device. Is it a single or double switch? Have you got the same type of the switch on your network working correctly?
What is your old device? Have you got the same type on your network working?
Try the following. Exclude both of your devices from your Z-wave network. Delete the devices from ST. When it is all done, go to the live logging and start the inclusion and add your device. Add first your NEW device. Do it with the new ST app. Look at any error messages in the log. Look at the Hub’s log too for any issues there. When added, check the device and do the syncing as required. Look at the live log for any error messages.
If it has been added correctly, then try to add the old device. The same way, looking at the live log for any errors.