FAQ: Zwave repair not working (how to fix error messages)

If you get those with an ID rather than a device name, this is most likely an orphaned device - you can check in My Devices whether you actually do have a device with that ID. If not, you can remove it by following these steps (I just did that to remove the ten or so orphaned devices I had and after three more network repairs, I was able to get the network repaired without any errors):

  1. Go to My Devices
  2. Click “New Device” at the top right
  3. Enter some obvious name (I just used “Trash”), put the orphaned network ID into the “Device Network ID” field, select “Z-Wave Device” as the type, and select your location and hub
  4. Click “Create”
  5. In the mobile app, go to this newly created device (you might have to refresh the device list), select “Edit Device” and force-remove the device

This will remove the orphaned associations from the hub and no longer cause the hub to look for non-existent devices.

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