I have a ticket with ST CS (Re: 1118932 | Migration)
About a week ago my wife asked me to login in the NEW app as the OLD was no longer working. The old app did not have an option for starting a migration. So I jumped into the the new app and attempted to a migration there, thats where the issue started. The new app did not recognize any of the old hubs/devices or automations. It just asks to add a new hub.
It seems that the migration process has not even started, since the the ST account is still active, the hubs are functioning correctly, without the ability to modify any of the automations in the new app.
The person I was speaking with the first time I had the issue explained that the migration never happened and this may be the cause of the problem. She did not want to delete any of the NEW apps info as it may affect the OLD ST login.
Can someone make sense of this? I would think ST CS can just migrate to a new login, then revise that login for me to use and access the new Samsung acocunt?