Everspring Water Sensor ST812-2 not connecting to Smartthings

[doronwen]

Hello,
I have an Everspring water sensor Model ST812-2 that I’m trying to connect to my Smatthings.
In the past, I was able to connect it, but when I tried to do it recently I was able to. The app does not find the device. There is no QR Code on the water sensor so I have to search for it manually.
I took out the batteries, clicked the Z-Wave button for 3 consecutive seconds and I tired clicking it 3 times withing 1.5 seconds to reset it.
The Smartthings app cannot find it.
Any advice?
Thank you

[Paul_Oliver (PCO)]

Since it is Z-Wave you need to exclude it before you can repair it. See the following:

Pairing an EverSpring ST812 Flood Sensor

I purchased an Everspring ST812 flood detector based on the recommendations in However my SmartThings app isn’t seeing it when I add->device->scan nearby. If instead i go to add->device->Everspring->water leak sensor then it goes to the “Let’s get started with your Everspring” and I tap start the program appears to crash! It goes back to the previous screen and retry Android pops up a message “SmartThings keeps stopping”. Tried restarting, no help. Not sure what else I can do. Any suggestions?

[doronwen]

Thank you Paul. That worked.
Just had to figure out how to exclude the device. But that didn’t take that long.