Error during Intergration between Smartthings App and Tapo App

Devices & Integrations Connected Things
1

Dear Smartthings team,

As shown in the attached image, I encountered a ‘pretty-print’ error while attempting to link my TAPO device to the SmartThings app. The error details are available at the provided link. For troubleshooting, please note that I’m using the same email account for both services. Could you advise on resolving this issue?

https://c2c-ap.smartthings.com/oauth/callback?code=5f1247e4-b532-4b84-a2c8-3e1f1978a54e-C&state=eyJhbGciOiJIUzM4NCJ9.OTVkODUzNDktMzNmMC00MjcxLTk5MjItMzc0OWExY2EzYmQzOnZpcGVyXzdlYTZiYjgwLWI4NzYtMTFlYi1iZTQyLTk1MmYzMWFiM2Y3YjoxNzUzMjMxMDE4MjYwOjBmMmMwMzQzLThhZDAtNGRjNi1hZmQ5LTIwMzcwMGFlNDJlZDplbi1VUzo6OnRydWU.Sx2wHbfYVK3rbyH19i2iVZ0E-SiFgJe5Y_A_wPNlhKbFFJSYOfHsJBSDxXZiGMnd

Picture link due to unable to attached many picture.

IMG-20250723-WA0013
IMG-20250723-WA0013540×1170 10.4 KB

TQ & BR
Dasuki +60132122175

2

You should reach out to Tapo support . They own and maintain the cloud to cloud integration to SmartThings. From the error message, it appears they are restricting access in your Country. Reach out to Tapo support on that.

3

Try it again with a different browser - Chrome and Firefox.

4

Which Tapo device? Brazil? I have several Tapo devices integrated into the ST, about 25 in total… Now, if it isn’t and there isn’t this integration in your country, then a VPN should solve the problem…

5

Thank you alot bro, just change the default browser to the chrome , then it works hahahahha

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