Error 014300 while uploading photo for Ambient Mode

Apps & Clients SmartThings (Samsung Connect)
#1

I am trying to upload a new photo from my Android phone to my Samsung TV for ambient mode. The upload fails with an error code.

Mode: Ambient mode> My Album > Screen photo

TV: QN65Q90TAFXZA

Error shown in smartthings app:
Sending content to the TV…
An error occurred with your TV and mobile devices.
(014300)

I have tried upgrading the TV software to version 2401, making sure my app is fully updated, verifying TV on phone or on same wireless network, checking all the boxes in the various privacy notices, cropping the image before uploading, freeing up memory on the TV to about 1 GB free. It has been suggested to reset my phone but previous times with this problem that never made a difference.

I am reluctant to factory reset my TV and lose the one ambient mode image I still have remaining on the TV.

I’ve had the TV for about 2 years and use it mostly for ambient mode display of artwork. The inability to change the artwork it is a major drawback.

Can anybody offer suggestions (on how to fix this, not on buying a new TV)?

#2

Contact support

1 Like
#3

Ah, I figured out the problem shortly after posting.

I connected to the TV via Bluetooth, not WiFi, then tried again. The image upload worked perfectly and Ambient Mode displays the new artwork.

Problem solved!