QLED 2018 ambient mode on Q9


Got the tv installed yesterday and then downloaded the smart thing app. When I open ambient mode on the app it doesn’t seem to work well. Can take the picture to make a custom background. App keeps on saying unable to align the borders of the TV. Also not able to open the ambient mode on the app to load more pictures as the app keeps on showing that circle of app loading without doing anything…


Since it’s brand new, the Best thing would be to contact Samsung support for the television.

This forum is primarily for people using the Samsung home automation platform, and most of us are still using the SmartThings Classic app which doesn’t work with the television at all, so you probably won’t get many replies here.

(Steven Pochop) #3

I am having the same exact issue. Spoke with the SmartThings folks and they were unable to help. I have been on the phone for two days nearly 6 hours. The end of the conversation today was to contact my ISP. I am able to align the screen but cannot load the background picture I take. I am using and IPhone, my TV is the Q7. It is on the right network and my SmartThings can see my TV I just can’t upload to it.


Not only am I not able to customize the background, the ambient mode on iPhone app dose not work at all. Can’t load any photos. If you spent 6 hrs on phone to try to resolve it, don’t even feel like calling them…trying to decide what to do at this time…
One of the main reason to buy this TV was the ambient mode

(Benji) #5

Why are you calling SmartThings for help with a feature on a Samsung TV that’s completely unrelated to SmartThings?

As JD said, call Samsung, not SmartThings.


Feature on this TV are unfortunately only controlled via SmartThings

(Drew) #7

Has anyone found a fix to this issue??? I have an iPhoneX and a QN75Q8FN. Super frustrating…


No I can even go to this stage. Smarthnings app crashes when I open ambient mode. I have called and talked to support from smartthings and yesterday I was told that they don’t have any solution for now. Things are escalated to HQ to Korea. I am thinking of returning my TV

(Drew) #9

It’s very common for Tech this new to have these little bumps. The TV is still phenomenal… I have a few industry friends I’ll ask today. If I can get something I’ll let you know!