Hello, I bought a Enbrighten Zigbee Smart Light Outlet from Amazon, I have SmartThing Hub v2, the hub can see the device and I’m able to join it. However, I can’t do much with it. I keep getting “Can’t connect to device. Check device and try again”.
Do I need to upgrade my Hub to v3 or is there a way to get the outlet to work? Could it be possible that there is an issue with the device?
Did it get the correct device type when you connected it?
I’ve got some of the new GE Enbrighten Zigbee 3.0 switches and dimmers. Some of them joined as “Thing” instead of the correct device type. Had to fix it using the IDE before the device would work.
Yes, it found “Thing”, which device type did you change it to? I only see “Thing”. Did you change anything else?
My devices were either switches or dimmers, can’t recall which had issues. I changed them to the correct device type.
You need to make the device type change using the SmartThings IDE website, not the app.
This is my configuration, I changed the type to “Thing”, shouls it be something else?
||Engrighten In-Wall Zigbee Smart Outlet
|Device Network Id
||2020-11-08 8:30 PM EST
||2020-11-10 3:17 PM EST
This Device (C797) ↔ Jennifer Hub
||* Last Hop LQI: 255
- Last Hop RSSI: -71
- Received Messages From Device: 6
- Received Messages From Device (Duplicates): 0
- Messages Transmitted to Device: 6
- Messages Transmitted to Device (Failures): 0
- Updated Time: 2020-11-10 10:40 PM EST|
|Data|* zigbeeNodeType: ROUTER
- application: 12
- endpointId: 01
- manufacturer: Jasco Products
- model: 43102|
|Raw Description|01 0104 0100 00 06 0000 0003 0004 0005 0006 0B05 02 000A 0019|
|Firmware|* Current Version: 0x00000004
- Target Version: 0x00000004
- Last Updated: N/A
- Last Checked: 2020-11-10 10:34 PM EST - Check Now|
|Current States|No states found|