I have a Zigbee outlet by Innr, model SP 224. When I try to pair it with my Smartthings Hub (2018) it shows up as Unknown Device.
I actually have a number of these, and the ones I bought previously are working fine with the hub. This is a new two-pack I just received, and both of them exhibit the same behavior.
You can login to IDE and see what device type is assigned to those existing switches. Then edit the new one (unknown device) and change the device type to match and save.
Thanks for the reply. In the IDE they show up fine, and the device types match. Events are even logged correctly when I manually toggled the outlet on and off. But in the app they show as unknown.
Here is the IDE screenshot. What shows here as “Blue lamp” shows as "unknown device in the app.
I’ve removed the device and reset it already numerous times. I really appreciate your help and ideas, but I think I’m just going to give up. I don’t know if it’s the outlet or the plug, but something isn’t right.