Butter
(Buttercup Bill )
July 14, 2015, 7:06pm
1
I’m brand new to Smarthings and may likely missing something obvious. I followed advice to get add my Ecolink motion sensor to the hub. It is now listed as one of my devices. However, when the sensor is triggered, my phone, or the hub, doesn’t register any activity. Any help will be mostly appreciated by my wife who clearly believes I’ve spent way too much time geeking out with no results.
sidjohn1
(sidjohn1)
July 14, 2015, 7:19pm
2
Is this the device you purchased?
http://www.amazon.com/Ecolink-Security-Products-Zwave-PIR/dp/B00FB1TBKS/&tag=smart0f3-20
If so it is officially supported. You might want to start off with live logging open to see what’s up when there is motion.
Logs and SmartThings:
https://graph.api.smartthings.com : This is the first place to go when SmartThings are not acting right. This is also the developer site, even if you’re not geek this is an excellent resource to check logs and forcibly delete smart apps and devices.
Live Logging:
https://graph.api.smartthings.com > Live Logging
This is where real time logs can be found. If you are having problems paring new devices or debugging code, this is a great place to start.
Hub logs:
https://graph.api.smartthings.com > My Hubs > List Events > From Hub
Great place to see hub connectivity all PING’s (I’m Alive) and hub disconnect/reconnect messages can easily be seen here. These entries are historical up to 7 days
Device logs:
https://graph.api.smartthings.com > My Devices > (Choose a de…
Finally you can contact support, an e-mail to support@smartthings.com will get the ball rolling.
Butter
(Buttercup Bill )
July 14, 2015, 8:35pm
3
Sid - that is my device. Live logging just show the current time and states ‘waiting on events’.
sidjohn1
(sidjohn1)
July 14, 2015, 8:38pm
4
You may have a bum sensor, I’d contact support to be sure.