I have migrated to smart things from Lowes Iris. After purchasing the ADT kit multiple other devices and paring them all I am only having issues with two things. First I cannot get the two ADT water leak sensors to pair. I called support and they were no help. They stated they would escalate my problem and I would hear back in four business days. That was a week ago and no response. I have tried resetting the device and a factory reset on the ADT hub neither of which helped the paring process. Thus far Samsung support has been feckless. Does anyone have any ideas?
I am also looking to pair my keen vents with the smart things ADT hub and have had no luck. I keep reading that I may need a device handler, however I have no idea how to begin.
Since it seems this community is the only support you can get with smart things any help you can provide would be appreciated.