Did a hub firmware update break IKEA buttons binding?

[nayelyz]

Hi, @mocelet

Can you open support access to your account, please?
I remember someone reported an issue with IKEA TRADFRI 5 devices:

IKEA TRADFRI 5 button - buttons and events not working

Hey Mario, I’m the dev who investigated this for you, and I’ve got bad news: you ran into a very obscure corner case that basically only affects this specific device. I’ll try to explain it as best I can. The IKEA remote uses something called Zigbee groups to notify the network about its button presses. The way this works is that the remote says, “Hey, join this group if you want to get notified when my buttons are pressed, and I’ll send a message to everyone in it.” So when we join an Ikea remote, we add our hub to the remote’s group, and store the address of that group in a table on the hub. If you’re interested, here’s the line in the code where this happens. Now where we run into trouble is that our table for storing those groups has a max size of 32, so once we’ve reached 32 groups…

To investigate further, can you please open support access to your account? I just tried and got an error saying the access isn’t enabled.