Hi, I’m looking for help please. I was cleaning up my account earlier and deleted a couple of old smartapps I no longer use, however I did by mistake remove my virtual device creator app which in turn deleted all my virtual switches… very annoying . Now I have re-created those but I’ve hit a very weird problem , which is … all the devices are no longer available in any of the automations or scenes. I tried to create new automations or scenes and stile the same the control devices is greyed out. Any ideas as I cant seem to find a way to fix this one
I cannot add any automations through the Smartthings App for Android. No devices show up (greyed out) when I click the ‘Then’ option of an automation setup. I’ve tried uninstall / reinstall of app, restarting my phone and hub (v2). Tried toggling between wifi and LTE on phone as well. Anyone else seeing issues?
If anyone is experiencing this issue, the best practice would be to submit a Support ticket with your attached logs to be reviewed and tracked.
@Stan_Andrews, I’ve been following up on reports with this symptom present in the IOS system, and haven’t seen android experiencing the symptoms until now. Thank you for providing me with the troubleshooting steps that you have already attempted.
I’d like to collect some additional information about your devices and firmwares.
What Android device are you using with the ST APP?
ST APP Version? Located in the ‘About SmartThings’ Section of your SmartThings Settings Menu.
Hub Firmware that is being run on your V2 Hub? Located in the Device Tile for your V2 Hub, (…) Three Dot Menu> Information> Firmware Verison will display here.
Did a clearing of the Cache of the ST Application? Settings>Apps>SmartThings>Storage>Clear Cache and Restart your device? (If you haven’t already tried)
Additionally, I wanted to provide you with the contact information so you can submit a support ticket to a team in your area.
You can reach out directly to a support team in your area using the below information:
One other point … if this is effecting more than one user … which appears to be the case , why does the smartthings status say no reported issues … I reported this several hours ago via email …. Just asking
They hardly ever put issues with the app or device type handlers on the status page. Just cloud platform stuff and occasionally some hub issues. It’s just always been that way. I don’t know who is responsible for deciding what goes up on the status page or when, but it’s a very small set of what actually happens. There are lots of “known issues“ which never show up there.