If anyone is experiencing this issue, the best practice would be to submit a Support ticket with your attached logs to be reviewed and tracked.
@Stan_Andrews, I’ve been following up on reports with this symptom present in the IOS system, and haven’t seen android experiencing the symptoms until now. Thank you for providing me with the troubleshooting steps that you have already attempted.
I’d like to collect some additional information about your devices and firmwares.
- What Android device are you using with the ST APP?
- ST APP Version? Located in the ‘About SmartThings’ Section of your SmartThings Settings Menu.
- Hub Firmware that is being run on your V2 Hub? Located in the Device Tile for your V2 Hub, (…) Three Dot Menu> Information> Firmware Verison will display here.
- Did a clearing of the Cache of the ST Application? Settings>Apps>SmartThings>Storage>Clear Cache and Restart your device? (If you haven’t already tried)
Additionally, I wanted to provide you with the contact information so you can submit a support ticket to a team in your area.
You can reach out directly to a support team in your area using the below information:
UK support 0333 0000333
I hope this message finds you well!