I have two devices that are shown in the SmartThings Classic app, and in the SmartThings IDE website, but do not appear in the new SmartThings app. I have other devices of the same type that appear in both apps, so am a little confused as to why these two do not appear.
It’s possible to set a device so it doesn’t appear on the home screen of the new app. If you open the individual room screen, the device may be there.
Mechanism for doing this is now to touch and hold the device icon. Pop up menu will have the option to hide if you’re on the home screen or to show off you’re on a room and the device was previously hidden.
I’ve managed to exclude / include one device (the Fibaro Dimmer) successfully, so it now appears in the new app. I’m having trouble excluding the other device, which is a Fibaro Double Relay; the exclusion process is to toggle the switch 3 times, but that doesn’t appear to be working so I may have to access the device directly behind the face-plate.
I also need to exclude another Fibaro Dimmer device, which is much closer to the controller, but the exclusion process is not working with that device either.
It is shame I cannot reset the device remotely (via the controller) such that I can then include it again, rather than having to follow a physical process on the device itself.
So I just had a strange thing that’s similar. A light switch was showing up in the classic app but not in the new one but it was working via voice control and Alexa. Then it stopped working with voice control. Then I finally clicked on the migrate suggestion on the old app and it appeared and was working in the new app but not with voice control. So I went into the Alexa app and deleted it from my devices then when I told Alexa to discover devices it wasn’t discovered but it works with voice control now…