Everyday, there are different devices popping up as “unavailable” in which I have to not just scroll through my device list in the classic app to turn on/off or see status, but I have to tap and go into the device to turn on/off and see status.
They still respond but when using Alexa to turn on/off, Alexa says the device is not available and to check internet connect but STILL turns them on or off.
I contacted SmartThings support and they keep telling me to delete the device having this issue and re-adding. This is ridiculous because the devices will show unavailable one day and the next day other devices will show unavailable.
This is a huge waste of time and not a solution which I have told them but they keep responding like robots with the same answer.
I’ve tried turning device health off, but Alexa still says the device is not available (but still carries out command).
I’ve also tried unplugging the hub for over 1/2 an hour.
Both zigbee and zwave devices are randomly affected by this and read “unavailable”.
Anyone know of a solution?