It’s 4am and needed to let the dog out so went Dashboard to set the system to home/disarm. The screen on the smartphone says “loading…” but never gets past that.
Repowered the hub. No difference.
Checked on both our Iphone and Android phone. Same thing.
logged out and back in on the app. No difference.
All other screens work, but not the Dashboard. So I can’t turn off the security status, which means all of the doors that I’ve alarmed set off the lights and the alarm.
Very bad status.
EDIT update: as of 9:15 AM Pacific Time (just before I was going to talk with chat open a ticket) the system started to work again, no changes on my part. I suspect something got pushed/patched, but unable to confirm.
Things like this happen periodically with SHM. Mine did something similar briefly after that database migration update a couple weeks ago. However overnight and this am it’s been fine for me. If it’s still happening to you, you should open a ticket with support.
Same issue here, as well - dog wanted out - after 5 am, set to notice certain motion; however, all lights went on. Checked the device and only got a Loading… screen on the Dashboard.
So I messed with it - a lot. Went so far as to install an older version, but now my Dashboard is just blank - like this one App issue Smart home monitoring is blank
Thinking it’s a bigger issue than just the app update now.