I could use some help folks. I got my hub up and running last night. Installed about 25 GE Link lightbulbs, 3 network extenders, 5 open/close sensors, 1 Aeotec multi-sensor. Everything working great at this point.
I then go to install Smartthings motion sensor. I get one installed fine. I try to add the second motion sensor and it failed. So I do what the directions say to reconnect it. It errors again and then the app crashed on my iPhone 6.
When I reopened the app my entire dashboard is empty with nothing except the + to add devices. I also continuously get an error in the app, in a banner format, that says you are not authorized to perform this action. I tried to remove the last motion sensor that seemed to cause the problem but inadvertently damaged the reset button by pushing to hard. Not sure if this sensor was the cause of the bug.
Does anyone have any suggestions on:
- How do I get my devices back to my dashboard so I can interact with them?
- How do I make the “You are not authorized to perform this action.”
- Is there a way to mass disconnect all the devices and start from scratch?
Many thanks in advance folks. I spent $1,400 in this hub and accessories and truly at a loss. Customer service hasn’t responded.